FAQs and Shipping

• How do i check the status of my order?

Upon placing your order, please allow up to 5 business days to have your order processed. Our fulfilment warehouses pack your ordered item(s) and ship the package(s) out as soon as possible. Once you order has been shipped, you will receive a notification through email or FaceBook messenger. To get your tracking number, simply send us a message through Facebook or email us at ihackgadget@gmail.com and we will have it sent to you. If you did not receive any updates on your order, please contact us immediately and we will do all we can to investigate.

• How long does shipping take?

Please allow up to 1 week for your order to processed, and to be shipped out. Our fulfilment centres are located around the world. For domestic orders in the United States, it will normally take about 3-4 weeks. For International orders, please allow up to 4-5 weeks. 

• Why does shipping take so long?

Our prices are significantly lower than our competitors since we have relationships with our suppliers to ship direct to the customer! The downside to this is slightly longer shipping times, though we work our hardest to get your order shipped as fast as possible.

• I ordered 2 products, but have only received one...what is happening?

Since we have a large assortment of products that are not stored in the same warehouse, it is possible that some products get shipped separately. Do not worry, it is quite normal that you receive a product a few days before the other.

• Do you ship worldwide?

Yes! We ship worldwide to ensure that every customer will enjoy his or her shopping experience with us. In addition it is completely FREE!

• Is your website secure with my personal information?

Absolutely! We use SSL security to ensure all your personal information is encrypted. We do not store your credit card information and it will be used one-time only upon purchasing of your product. Then your credit card information will be purged.

• How do i place an order on your website?

Simply find the product you'd want and click the 'Add To Cart' button. Fill in your shipping and billing information and we'll have your order shipped to you as soon as possible!

• Do you offer a refund if we don't like a product?

Visit our refund policy page for complete details. If you have any additional questions that have not been addressed in our FAQ, please contact us and we will get back to you as soon as possible.